For Technical or Installation Questions: (716) 652-2848 or

info@mud-usa.com

Commonly asked General Questions (Terms,policies,Conditions etc.):

PLEASE NOTE:  We only ship to the US and Canada.  Any orders to other countries will NOT be processed at this time.
Also - We ship MUDMASTER Base Units via UPS TRUCK/FREIGHT ONLY so please be sure to choose that option or it may delay the processing of your order.

Q: What is your return policy?

A: Mud-USA Inc. RETURN POLICY

All accessories to be in original packaging & MUST be in unused condition.
Must have original sales receipt.
No refunds or exchanges after 10 days; our discretion may be used in special circumstances.
No refund/returns or exchanges on special orders.

10 Day New and Unused Merchandise Returns

All items must be returned in new and unused condition with all parts, original tags, and packaging materials within 10 days of purchase.
Used items will not be accepted by Mud-USA Inc. If purchased online, it will be shipped back to you AT YOUR EXPENSE.

All Special Order sales are final and will not be accepted for return or exchange unless defective or damaged and at our discretion.

Mud-USA Inc. will ONLY accept returns or exchanges with valid return authorization numbers (given by us) clearly marked on the outside of packages. Items not returned with valid numbers on the packaging will not be accepted and will be shipped back to you AT YOUR EXPENSE.
 

The customer is responsible for all return shipping charges unless otherwise noted.

Q: What forms of payment do you accept?
A: We accept Visa, Mastercard and company check.

Q: What countries do you ship to?
A: United States and Canada only.

Q: I am local, can I pick up my order?
A: Absolutely, we only ask that you give us ample time to make sure your order is ready when you get here. Feel free to call ahead to make arrangements. (716-652-2848)


Typographical Errors.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information, Mud-USA Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Mud-USA Inc. shall have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card charged. (If your credit card has already been charged for the purchase and your order is cancelled, Mud-USA Inc. will issue a credit to your credit card account in the amount of the incorrect price.)


Improper Use of Site.

Harassment in any manner or form on the site, including via e-mail and blog or by obscene or abusive language is strictly forbidden. Impersonation of others, including an Mud-USA Inc. or other employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Limited Right to Use

The viewing, printing or downloading of any content, graphic, form or document from the Site grants You only a limited, nonexclusive license for use solely by You for Your own personal use. No material from this website may be copied, reproduced, republished, uploaded, posted, transmitted, commercialized, distributed in any way, or incorporated into any information retrieval system, electronic or mechanical, except that You may download one copy of the viewed materials on any single computer for Your personal, non-commercial home use only (but not for resale or redistribution), provided You keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of the content provider's copyright and other proprietary rights. The use of any such material on any other website or networked computer environment is prohibited. All rights, title and interest in and to the materials on this site (including but not limited to all copyrights, trademarks, service marks, trade names and all derivative works) are owned or controlled by and shall remain at all time vested in Mud-USA Inc. or its content providers.


Links to Third Party Sites.

Links on this site will let you leave this site to other sites not under the control of, or reviewed by, Mud-USA Inc.  Mud-USA Inc. is not responsible for the contents of any linked site or any site linked to a linked site. Mud-USA Inc. provides links to other sites as a convenience. Inclusion or exclusion of any link does not imply endorsement or lack of endorsement by Mud-USA Inc. of the site or products or services available thereat. Your linking to any off-site pages is at your own risk.


Indemnification.

You agree to indemnify, defend, and hold harmless Mud-USA Inc. its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet access account.